EZ Bombs Return and Refund Policy 📦💸Updated a year ago

At EZ Bombs, we strive to deliver high-quality, flavorful products directly to your doorstep. However, due to the nature of our products, our return and refund policy is adapted to suit the specific conditions of perishable goods.

📋 Refund Eligibility

1. Before Shipment

• Order Cancellation: We offer refunds only if the order has not been shipped. We process orders within 1-2 business days, so please reach out promptly if you need to cancel your order.

2. Damaged Products

• Damaged During Transit: If your product arrives damaged, please email us immediately at [email protected]. Include photos of the damaged product and packaging. We will assess the situation and, if appropriate, send a replacement order to you.

3. Lost in Transit

• Lost Packages: If your package is lost in transit, contact us at [email protected]. We will track the shipment and if confirmed lost, issue a replacement or refund.

4. Product Defects

• Defective Products: In the rare event of a product defect that is not related to damage during shipping, we will issue a refund. Please contact us with a detailed description of the issue and photos if possible.

🚫 Non-Refundable Situations

1. Perishable Products

• No Returns or Exchanges: As EZ Bombs offers perishable goods, we do not accept returns or exchanges. This ensures the highest standards of safety and quality in our products.

2. Taste Preferences

• No Taste-Based Refunds: We understand that individual taste preferences vary. However, we cannot offer refunds if you are not satisfied with the taste of our products. We encourage customers to review the product descriptions and ingredients carefully before purchase.

🌍 Exceptions

1. EU Cooling-Off Period

• 14-Day Cooling-Off Period: For customers in the European Union, there is a 14-day cooling-off period where you can cancel your order for any reason. However, this does not apply to perishable goods once they have been shipped.

📞 Contacting Us

For any queries or concerns regarding your order, please don't hesitate to contact us at [email protected]. Our team is dedicated to ensuring your satisfaction and will work diligently to address your needs.

❤️ Our Promise

We are committed to providing you with the best possible service and support. Thank you for choosing EZ Bombs! Your satisfaction is our top priority. 🎉✨