Missing or Delayed Shipments 🚚Updated a year ago

At EZ Bombs, we strive to ensure your orders arrive on time and in perfect condition. However, sometimes shipments can be delayed or go missing. Here’s what you can do if you encounter such an issue:

📝 Steps to Take:

1. Check the Tracking Information:

   • As soon as your order is shipped, you will receive a confirmation email with a tracking number. 📧
   • Use the tracking number to check the latest updates on your shipment’s status.
   • You can track your order directly on our website here or through the carrier’s website:
     • 📦 USPS Tracking
     • 🚛 UPS Tracking
     • ✈️ FedEx Tracking

2. Allow Extra Time:

   • Sometimes delays can occur due to weather conditions, holidays, or other unforeseen events. ☁️🎄
   • If your package is delayed, please allow an extra 2-3 business days for delivery. 🕒

3. Contact the Shipping Carrier:

   • If the tracking information hasn’t been updated for several days or shows an unusual status, contact the shipping carrier directly:
     • 📞 USPS: 1-800-275-8777
     • 📞 UPS: 1-800-742-5877
     • 📞 FedEx: 1-800-463-3339
   • Provide them with your tracking number and any other relevant details. 📋

4. Reach Out to Our Customer Service Team:

   • If the carrier cannot locate your package or if you need further assistance, please contact our customer service team at [email protected]. 💌
   • Include the following information in your email:
     • Order number 🆔
     • Tracking number 🔍
     • Your contact information 📱
     • A brief description of the issue 📝

🔍 Our Resolution Process:

1. Investigation:

   • Once we receive your inquiry, our team will start an investigation with the shipping carrier. 🕵️‍♂️
   • We will keep you updated on the progress and any findings. 📢

2. Replacement or Refund:

   • If the shipment is confirmed as lost or cannot be delivered, we will offer you a replacement of the same item at no additional cost. 🔄
   • If the item is no longer available, we will provide a full refund or offer a suitable alternative. 💰

3. Customer Support:

   • Our priority is to ensure your satisfaction. We will work diligently to resolve the issue and keep you informed every step of the way. 🤝

🛡️ Preventive Measures:

• Double-check your shipping address: Ensure that your shipping address is complete and accurate when placing an order. 🏡
• Keep track of your order: Regularly check the tracking status of your shipment, especially if it's approaching the expected delivery date. 📅
• Be aware of potential delays: Consider that external factors such as weather or holidays might impact delivery times. 🌦️

We apologize for any inconvenience caused by delayed or missing shipments and appreciate your understanding and patience. Your satisfaction is our top priority, and we are here to help you with any concerns you may have.

If you have any further questions, please feel free to contact us at [email protected]. 📧